Our clinic

Quality Report 2025

Clinic Dr. Brandt – Cosmetic Clinic, Amsterdam

Address: Pilotenstraat 62, AmsterdamPeriod: January 1, 2024 – December 31, 2024Date: August 7, 2025Prepared by: Patrick van de Poel – Infection Prevention Specialist

General Profile of the Clinic

Clinic Dr. Brandt is a specialized cosmetic clinic in Amsterdam offering treatments in the following areas:

− Botulinum toxin injections (Botox)− Fillers/injectables− Non-invasive skin rejuvenation (microneedling, peels, laser treatments)− Body contouring− Micro-liposuction and limited lipofilling

Clinic Dr. Brandt is affiliated with and certified by the NVCG (Dutch Association for Cosmetic Medicine). All treatments are performed exclusively by a qualified physician registered in the BIG register. Treatments are only carried out under local anesthesia when required for the procedure.

The clinic places the highest priority on quality and safety and works strictly in accordance with the Quality Framework for Cosmetic Care of the Dutch Healthcare Institute (Zorginstituut Nederland). The 2020 quality framework sets out agreements and standards for the organization of cosmetic care, aiming to ensure that clients throughout the Netherlands receive safe and high-quality treatment.

The Health and Youth Care Inspectorate (IGJ) monitors compliance with the quality framework. In many sectors, in addition to legislation, the inspectorate’s supervision is based on guidelines and professional standards from relevant medical associations.

Vision on Quality and Safety

Clinic Dr. Brandt provides safe, transparent, and responsible cosmetic care. The core values in our quality policy are:

− Adherence to SRI infection prevention guidelines− Compliance with the Quality Framework for Cosmetic Care− Obtaining informed consent from all clients− No procedures on patients under 18 years of age, unless with parental/guardian consent− Continuous improvement based on client feedback− A complaints procedure is available to clients− Continuous improvement based on audit reports (risk assessments) on infection prevention, using a PDCA cycle− Full traceability and control of all materials used− Use of disposable instruments to prevent cross-contamination− Double-check system for preparing and administering high-risk medication

Infection Prevention Policy (according to SRI guidelines)

3.1 Hand Hygiene− Procedures in line with SRI module “Hand Hygiene in Outpatient Care”− Use of alcohol-based hand sanitizer before and after each patient contact− Hand sanitizing stations available in every treatment room and at the entrance− Staff receive hand hygiene training and assessment every 2 years− Internal monitoring of hand hygiene through observation, registration, and usage data− Participation in the national campaign “No Risk, No Glove”

3.2 Cleaning and Disinfection− Treatment rooms are cleaned and disinfected daily− All surfaces, equipment, and medication preparation areas are cleaned and disinfected before and after use with approved ready-to-use disinfectants− Daily documented cleaning checks via a registration list− No reusable instruments are used – 100% disposable instruments

3.3 Preparation for Administration (VTGM)− Performed by or under the direct supervision of a physician− Always in a clean, separate treatment room− Procedures in accordance with SRI guideline “Safe Administration of Medication”− Hand disinfection before preparation and injection− Use of sterile, disposable syringes and needles− Batch number, expiry date, and administration time are recorded in the EHR− Opened ampoules or vials may only be reused for up to 24 hours if refrigerated and after adequate disinfection of the rubber stoppers− Refrigerator temperatures are automatically recorded and checked daily

Safety Measures and Materials Management

− Only CE-certified injectables are used− Storage in locked medication cabinets with issuance registration− Refrigerators equipped with temperature monitoring and alarms− Hazardous waste disposed of via certified waste processors (needle containers and safety boxes)− Biannual check of expiry dates on sterile disposables and VTGM areas− Annual inspection of medical equipment− Annual validation of air handling systems (air conditioning)

Client Safety and Reporting

− Number of clients in 2024: 634− Informed consent: 100%− Client satisfaction score: Not yet structurally measured in 2024,but based on online reviews: average rating 9.6/10− Incident reports (MIP’s): 0− Serious incidents: 0− Complaints: 1 (handled via DokH, not upheld)− Annual incident review during team meetings− Complication case reviews with KNMG cosmetic doctors− Complication management protocol available, including referral structure for medical emergencies− Complaints protocol available with independent support via DokH

Education, Training, and Accreditation

Dr. C.J. Brandt− Renewed registration as a KNMG-certified cosmetic doctor in 2024 – valid for 5 years− This renewal requires participation in intervision sessions, complication reviews, continued education/conferences, and resuscitation training

Ms. N. van de Pieterman – Medical AssistantIn 2024:− Gained relevant work experience at UMA Academy− Completed training in energy-based treatments using Morpheus8− Completed skin rejuvenation training through Skin Tech

Quality Improvement Actions in 2024

− Introduction of digital work protocols instead of paper binders− Internal audits on hygiene, medication, and treatment room setup− Updated sterile storage instructions to meet SRI requirements− Incident evaluations during team meetings and intercollegiate intervision

Outlook and Improvement Goals 2025–2026

− Further automation of temperature logging and inventory management− Expanded infection prevention training (focus: VTGM risk assessment)− Improved visual instructions in every treatment room (hand hygiene, disinfection)− Joining a learning network for cosmetic care (via NVCG)− Annual repetition of infection prevention audits− Aim to achieve ISO 9001 certification

Key Aspects of ISO 9001

• Customer Satisfaction:Emphasis on understanding and meeting customer needs and expectations.

• Process Approach:Encourages organizations to identify, manage, and continually improve their processes.

• Continuous Improvement:Requires ongoing evaluation and enhancement of the quality management system to ensure effectiveness.

• Risk Management:ISO 9001:2015 includes risk-based thinking, requiring organizations to identify and manage risks and opportunities.

• Certification:Organizations can become certified to demonstrate that their quality management system meets ISO 9001 standards.

Attachments and References− Protocols for hand hygiene, disinfection, and VTGM (in line with SRI)− Internal audit forms (including improvement points)− Registration forms for batch numbers and refrigerator checks− 2024 training schedule